Refund policy
RETURN AND REFUND POLICY
Welcome to StafflyWear. We are committed to providing high-quality custom-printed apparel. As each item is specially produced according to your specifications, please review our policy below to ensure your satisfaction.
Return Eligibility We accept return or replacement requests under the following circumstances:
- The product has manufacturing defects (e.g., printing errors, tears, or incorrect sizing compared to the size chart provided).
- The item received does not match the design or specifications of your order.
- Return requests must be submitted within 07 days of the confirmed delivery date.
Return Process To ensure prompt assistance, please follow these steps:
- Send an email to our Customer Support team including your order number.
- Attach clear photos or videos verifying the product defect.
- Once approved, our team will provide instructions for returning the item to our facility at: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States.
Refund Policy Upon receiving and verifying the returned defective item, we will proceed with a refund or replacement:
- Refunds: The amount will be credited back to your original payment method within 5-10 business days.
- Replacements: We will produce and ship a new, correct item at no additional cost to you.
- Note: We are unable to offer refunds for "change of mind" requests or instances where the customer provided incorrect sizing or customization details.
Shipping Costs for Returns
- If the error is on the part of StafflyWear, we will cover all associated return shipping costs.
- For all other scenarios, return shipping costs are the responsibility of the customer.
Contact Us If you have any questions regarding your order, please do not hesitate to reach out:
- Email: support@stafflywear.com
- Registered Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States.